Overall 2017 will be remembered as another significant year for Hoang Lam as we implemented a great number of changes and improvements. To welcome 2018 and close out 2017, the yearend party was held at Claris Palace with the full participation of Hoang Lam’s direct and indirect members. This is an important annual event for Hoang Lam to recognize excellent achievements, both individual and teams who helped us to excellent performance in 2017.
Then to review, reflect, and share its achievements during the past year as well as launch our message for 2018: “SPEED UP �LIVE THE CORE VALUES�

In 2017, we extended our 1st footprint to Palawan, Cebu Philippines, revisit Solomon Island, Myanmar, Sri-lanka, Indonesia, Cambodia, and others as far away as Haiti. Including 88 new external projects from clients worldwide, and 26 projects carried over from 2016 with an additional new 11 maintenance service contracts.
Hoang Lam also produced over 630 unique vessels in 2017, with sizes ranging from a few liters to 200m3. In addition, Hoang Lam also worked on a wide spectrum of other products including our agitator line, manholes, and other in-house built accessories which made their way to 4 continents.

In late 2017, Hoang Lam continued its improvement plans and invested in the relaxation area with music, comfy seating, games, and kitchen. As a result of this and other improvements, we saw a difference in our employees’ productivity and satisfaction almost immediately. This ultimately helped all stakeholders in both the production and administration of our works, which is paramount for happy customers.

HOANG LAM is proud to announce that effective from 2017 we were awarded the
new certificate for Quality Management Systems in accordance with ISO 9001:2015. Issued by BSI for design, fabrication, and installation of stainless steel tanks, vessels, equipment and industrial processing systems for food, beverage, chemical, & pharmaceutical
industries.
The updated standard will ensure that quality management is now completely integrated and aligned with the business strategies of Hoang Lam’s organization, and ensure all our customers continue to receive the highest quality products and services.

At the beginning of the New Year we began planning for the Sales Office expansion in Ho Chi Minh City. A few short months later and we are now putting the finishing touches or our newly expanded space. Residing in the same location we have now more than doubled our space making way for an expanding sales and management team to operate.

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As part of the renovation we added a new and bigger meeting room, central sales and marketing center work area, and additional offices for management. We look forward to welcoming you to our new office on your next visit in 2017.

In 2016, Hoang Lam continued the trend to be the best in Vietnam, and has invested more in both people and technology by introducing a number of new technologies. Our capacity enables us to produce up to 75 tons a month as of August 2016, an increase of nearly 25% compared to our past estimates. This is in part due to faster production times relating to larger tanks over 100m3.

We are confident that we can complete more jobs, for more clients, in a growing number of countries, all while meeting even the shortest of deadlines. With a 97% success rate this year on urgent requests, you can count on Hoang Lam to complete your toughest jobs.

Hoang Lam is focused on building a strong team for the future. So from now through 2017 we are investing in both our current staff and looking to bring in more talent. Enabling us to further build our capabilities, and matching with HL’s mission, vision, & core values to serve you better than ever.

As part of this, we will be developing key employees and rearranging our workflow in some areas to better serve our customers, and improve our systems to further maintain our competitive advantage for years to come.

We take your satisfaction seriously, and in 2016 we hope that we have been better than ever. From our designs all the way through to our fabrication and installation, we want to know what you think about our service and what we can do better. So in line with our continuous improvement initiative, we are asking you to take 5 minutes and help give us some honest feedback.

Follow the link:
//arqueobikeavila.com/customer-survey/ to get started.

We appreciate your time, and thank you in advance for your support.

The Mid-Autumn Moon is a historic Asian holiday that marks the end of the summer harvest. Annually, this festival incorporates a wide range of entertainment and cultural events that include storytelling, dragon dancing, children’s activities, musical performances, lantern parades, and of course moon cakes!

This year, on behalf of the BOD, Human Resources, and the Labor Union, we embraced the festival by giving moon cakes to our entire team. Giving them a chance to celebrating with family, and bringing everyone closer together.

Hoang Lam is now undertaking a new 03 project to implement a full ERP (Enterprise Resource Planning) system. Partnering with EPICOR, which has over 20,000 customers in 150 countries, we are making good on our commitment to offer stronger support to our customers while offering great solutions to help us internally improve.

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ERP systems integrate all business management functions, including:
– CRM
– Design / Project Management
– Accounting & Finance
– Manufacturing
– Supply chain / inventory control
– QA / QC

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A direct benefit of using a good ERP system will help in eliminating a great many of the normal business issues faced on a daily basis, implement better risk management & internal control, and improve customer relations as a result of better business processes. Hoang Lam are going live with the whole project in 2017, and we look to improve productivity, increase efficiency, decrease costs, and streamline process
and speed.

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Continuous improvement is a top priority at Hoang Lam, and helps us continue to deliver excellence to you.